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The big takeaway: Don’t give up. Solve problems where you can. And show your employees you’re in their corner.
This is an article about the good old days on American Airlines, Delta Air Lines, and United Airlines.
By the good old days, I mean just a few years ago, before flight attendants at American, Delta, and United had to worry about Covid-19, angry political passengers, and even layoffs and furloughs.
Back then, one of the big challenges was emotional support animals. It was led to problems that got out of hand, as almost everyone involved at the airlines agreed– management, unions, employees.
But now, American, Delta and United have written the final chapter on this disturbing saga.
We should recap quickly. Back in 2017 and 2018, passengers were bringing all kinds of so-called “emotional support animals” aboard aircraft.
An industry group representing American, Delta, United and other airlines put together a document listing some of the more egregious examples: “comfort turkeys, gliding possums known as sugar gliders, snakes, spiders, and more.”
Heck, at United Airlines, a passenger once tried to bring two animals aboard, claiming that one was the emotional support animal required by the other emotional support animal.
Why did the airlines allow this? Because they had to. Federal rules at the time required airlines to permit service animals to fly, but didn’t actually define what a service animal was.
Of course, some people legitimately use real service animals. That’s fine. But others were taking advantage and bringing animals on planes out of convenience, or to avoid paying pet transportation fees.