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Acknowledging Melton’s communication skills were limited, he still tried to do everything he could to make sure customers were happy. Snyder said if he was having difficulty communicating to the customer, he would let others know that he needed help so the customer could get what was needed.
It was the way Melton presented himself to the public, smiling, being helpful, that made him approachable, Snyder said.
“He had a smile that could light up a room,” she said.
One of the proudest moments of Lightfoot’s life was receiving the 2015 Hoosier Hospitality Award for outstanding contributions to the tourism industry during a ceremony at the Indiana State Fair, Anderson said.
His nomination said Lightfoot displayed concern for each Clarion guest and multiple guests described him as the hotel’s hardest-working employee.
Lightfoot was among 20 hospitality employees who received the award from Lt. Gov. Sue Ellspermann, who is now president of Ivy Tech Community College.
“He was very proud to talk to the lieutenant governor,” his sister said.
His sister said it is unknown how Melton might have contracted the COVID-19 virus, although Caldwell speculated he may not have understood the danger of the virus.
Contributed by The Republic, Columbus
Provided Charles Johnson
Name: Charles Johnson
City/Town: Indianapolis
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